Software Development / IT

Network Systems Administrator

San Francisco, CA

francis.faleiro@adroitresources.com

APPLY NOW

Glassdoor Dice

Network Systems Administrator

San Francisco, CA

Job Description:

Adroit Resources is looking for a Network Systems Administrator for one of our premier clients in the Bay area.


Job Description:

  • Responsible for the 2nd Level support for store retail IT systems
  • Responsible for troubleshooting technical issues at the application level, classification of problems including detailed problem definition, accurate impact assessment, identification and communication of workarounds for problems, and driving issues to resolution
  • You would be responsible for remote troubleshooting and resolving technical escalations for Point of Sale systems, device peripherals, mobile device and networking issues
  • Maintains Stores Second Level ticket queue to ensure all problem tickets assigned are resolved within SLA
  • Performs methodical problem investigation techniques to resolve issues: in-depth problem analysis, detailed problem description, impact assessment, root cause analysis, identification of work-arounds, and recreate field problems in the lab
  • Effectively communicates business critical issues impacting stores to IT leadership and key stakeholders (within and outside company); impact, status updates, workarounds, long term resolution, and root cause resolution
  • Collaborates with third level engineering and development teams to isolate root cause as necessary and drive for solution implementation
  • Independently researches and analyzes technical solutions to problems, provides solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet client needs.

Excellent documentation skills:

  • Practical problem-solving skills and solid troubleshooting skillset
  • Possess excellent organizational skills
  • Possess excellent oral communication skills
  • Ability to work well with other people in a team-oriented environment
  • Ability to install/deploy Windows / Apple based computers
  • Must be self-motivated and work with minimal supervision
  • Must be able to set priorities and be flexible in a fast-paced environment
  • Experience with Retail Store Technology

APPLY NOW

Glassdoor Dice