Software Development / IT

Technical Support Engineer

San Bruno, CA

sourabh.kumar@adroitresources.com

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Technical Support Engineer

San Bruno, CA

Job Description:

Adroit Resources is looking for a Technical Support Engineer for one of our premier clients.


Responsibilities:

  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Requires a bachelor's degree in area of specialty and 2-4 years of experience

Must Have:

  • At least 2 years of enterprise IT support experience
  • Contributes to team effort by accomplishing related results as needed
  • Excellent customer service
  • Ability to multitask and handle pressures well
  • Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc
  • JAMF JSS/Casper knowledge is a plus
  • Proficient on diagnosing and solving hardware and software faults
  • Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
  • Ability to support users via phone, walkups and chat
  • Additional job responsibilities assigned by manager

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